Frequently Asked Questions

Who is the artist?
✦ Everything was created by Mielzy!

What is the currency on your store?
✦ All prices, from products to shipping, are listed in USD (US Dollars).

Where is your shop located?
✦ It's based in NYC.

How long does it take for an order to ship out?
✦ Orders could take up to five to seven business days or so to ship out. I will try to get all the orders out as soon as I can.

When will my pre-ordered items be shipped?
✦ Pre-ordered items will ship according to their provided time estimates in the item description. I'll try my very best to update everyone through my social media. Once I have received all of the items, I will make sure to ship them out as soon as possible.

Can I return a product?
✦ No, all sales are final so please make sure that you love the item before purchasing it! There are no returns or exchanges after the checkout process!

Replacements / Damages / Lost packages
✦ If the product is lost, I cannot compensate any lost orders that did not have a tracking number. Thank you for understanding!
✦ If the item is damaged, please contact me with photo proof and I will try to replace it ASAP if I have the items in stock. I will ask that you pay for the shipping cost for re-delivery!

Where can I follow you?
✦ All of Mielzy's socials are linked on their landing page.
✦ To follow only shop updates, check out the MIMIMAOSTORE Instagram or TikTok.